Medical Services Technician (UM 10) 1 Position

QUALIFICATIONS AND EXPERIENCE:

• Diploma in ICT.

• 3 years' relevant working experience, preferably in membership administration, medical claims processing, or processing of high volumes of medical or health-related information.

JOB PURPOSE:

To facilitate effective scheme membership administration and ensure efficient and accurate processing of medical claims.

KNOWLEDGE, SKILLS AND COMPETENCIES:

• Proficiency in using Health Management Information Systems and Microsoft Office applications such as Word and Excel.

• Basic knowledge of Medical Schemes operations.

• Must have good interpersonal skills and be able to work with multi-disciplinary teams.

KEY DUTIES AND RESPONSIBILITIES:

1. Pre-screening and correctly recording all received medical claims, and promptly communicating identified issues to the Assistant Medical Services Officer.

2. Accurately capturing medical claims data in the Management Information System (MIS).

3. Implementing records policies, procedures, systems, and regulations, including issuing, receiving, retrieving, and arranging materials.

4. Accurately capturing data for new UNIMED members into the MIS.

5. Ensuring the timely production and issuance of membership cards in accordance with scheme policies, including applicable waiting periods.

6. Responding to queries and requests regarding membership records, and preparing relevant reports.

7. Managing and updating member details in the system, and producing the monthly valid members list.

8. Assisting the ICT Officer in technical areas related to claims and membership systems. 

Applications including a detailed CV, copies of certificates, National ID and names of three traceable referees should be submitted not later than Friday, 30^th October, 2026, to the address below:

The Registrar, University of Malawi

P.O. Box 280

Zomba

Malawi

Or

E-mail: vacancies@unima.ac.mw